Babyroad uses a range of delivery services including Australia Post and couriers, so that we are able to service you as best as possible. Delivery service and charges are dependent on product size and location of delivery.
We do not have stock levels on our website and when you place your order it may be in or out of stock. Most items are usually in stock and your order will be dispatched within 48 hours. If your item is out of stock we will contact you via email advising you of this and the options available to you. Our suppliers can also run out of stock and sometimes this causes unexpected further delays. If you are ordering furniture, some suppliers only make to order and this may take up to 16 weeks to arrive under normal circumstances. Some larger furniture items are pick up in store only.
Orders are processed and dispatched Monday – Friday during normal business hours.
You will be provided with a dispatch notice including the Australia Post tracking number to ensure you are able to keep up to date with tracking your order once it has left our warehouse.
Once items are dispatched and have left Babyroad premises we cannot guarantee the delivery time from the courier.
Freight on large items will be calculated according to the delivery address and you will be advised of the additional charge via email, prior to finalising your order.
Please contact us prior to purchase to confirm if International Delivery is available for your item/s.
Product availability is updated daily, however, sometimes items do sell out between this time and when you have placed an order. If items are sold out or if there are any expected delays, we will notify you as soon as possible.
Products Damaged in Transit
Unfortunately from time to time items do get damaged in transit not matter how well we pack it. On the rare occasion this does occur please contact us immediately on receipt of goods. Depending on the item and the damage we shall request the item be returned at our expense or ask that you provide us with a photo of the damage. Either way we shall promptly arrange to rectify the situation.
If the item is delivered via courier, be sure to check that external packaging is in good condition and if you are in any doubt that goods have been damaged, DO NOT sign and accept receipt of goods.
Incorrect Goods Supplied
If we accidentally ship you an incorrect product, we will supply you with the correct product once the incorrect product has been returned. In the event of a wrong product being supplied, you must contact us within 48 hours of receiving your goods. The freight cost incurred will be paid by Babyroad.
Babyroad adheres to the guidelines set by the Fair Trading Act in Western Australia